Privacy Policy

Who We Are

Masaar Holidays ("Masaar Holidays", "we", "us", "our") provides Umrah, Hajj, hotel, transfer, visa assistance and private sightseeing travel services from the United Arab Emirates. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us about our services.

Information We Collect

We collect information you provide directly to us, including:

• Your name, phone/WhatsApp number and email address when you submit an enquiry form
• Details about your travel plans, preferred package, dates and number of travellers
• Any additional information you share when registering interest in a Hajj package or requesting a private trip, hotel or visa service
• Messages you send us via WhatsApp, email or phone

We do not collect payment card details through this website — all bookings and payments are arranged directly with our team, not processed online.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide requested quotes or itineraries
• Coordinate travel arrangements, hotel bookings, transfers and visa processing on your behalf
• Send you information you have requested about our services
• Improve our website and services

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information with trusted partners directly involved in fulfilling your travel arrangements — such as hotels, transport providers and visa processing partners — only as needed to arrange the services you have requested. We do not share your information with third parties for their own marketing purposes.

Data Retention

We retain enquiry and booking information for as long as necessary to provide our services and to meet our legal, accounting and reporting obligations.

Your Rights

Depending on your location, you may have rights to access, correct or request deletion of your personal information. To exercise these rights, contact us using the details below.

Cookies

Our website uses cookies to remember your preferences (such as your selected currency and language) and to understand how visitors use the site. You can manage your cookie preferences at any time on our Cookie Preferences page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: care@masaarholidays.com
• Phone / WhatsApp: +971 55 227 6299

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.