Frequently Asked Questions

Hajj visas and quota allocations are subject to official availability and confirmation. We do not guarantee a Hajj place, visa, or quota unless it is explicitly confirmed for your booking.

Our Essential, Signature, and Exclusive packages include accommodation, transportation, and pilgrimage support, with the level of comfort, proximity, and services varying by tier.

Yes. Accommodation location and proximity to the holy sites vary by package tier. We'll confirm the available options for your chosen package.

Hajj availability is limited and seasonal. Each enquiry is reviewed individually, and our team will confirm the available options for the current Hajj season.

We recommend registering as early as possible. Hajj availability is limited and confirmed season by season.

We'll proactively explore alternative dates, accommodation, and package options to find the most suitable arrangement for your journey.

We select hotels based on location, comfort, service standards, and proximity to the Haram — not simply on price.

Yes. Share your preferred hotel with us and we'll check availability and the best available rate.

Yes. Hotels can be arranged as part of your pilgrimage journey or booked separately.

Prices shown are per room, per night. Your total will depend on your dates, room type, and length of stay.

Each hotel listing shows its approximate walking distance, route type, and terrain to the Haram, helping you choose based on the level of convenience you prefer.

We'll recommend a suitable alternative based on location, quality, and your preferences, and confirm the price before proceeding.

We assist with Umrah and travel visas for Saudi Arabia and the UAE. We'll guide you towards the appropriate visa based on your travel plans.

Processing times vary by visa type, nationality, and current authority requirements. We'll confirm the latest expected processing time when you enquire.

Yes. Visa requirements, processing times, and fees can vary by nationality and visa type. We'll confirm the applicable requirements for your application.

Visa approval is subject to the relevant authorities. We handle the application process and guide you through the required documentation.

Requirements vary by visa type. For UAE residents, requirements may include a passport valid for at least 6 months, a UAE residence visa valid for at least 3 months, a recent white-background photograph, and a copy of the UAE residence visa. Additional documents may be required depending on the visa.

Visa fees are separate unless specifically included in your selected package. We'll clearly confirm what is included before you proceed.

We arrange private vehicles ranging from comfortable sedans to larger vehicles for families and groups. The vehicle is selected according to your group size and requirements.

Transfers included in your package depend on the selected package. Additional private transfers can also be arranged separately.

If your flight is delayed, contact our team as soon as possible. We'll coordinate with the transfer provider and adjust the pick-up time where possible.

Yes. We arrange private transfers for families and groups of different sizes, including multi-generational families travelling together.

Yes. Private day trips such as Jeddah–Taif and Makkah–Taif can be arranged as part of your itinerary.

Masaar Holidays creates and arranges bespoke Umrah, Hajj, and premium travel journeys, bringing together accommodation, private transfers, visa assistance, and carefully selected travel experiences.

Our primary market is the UAE, but we also assist travellers from other countries. Contact our team to discuss your requirements.

Yes. Contact us as early as possible if your plans change. We'll review what can be adjusted based on supplier and booking conditions.

Bookings are confirmed directly with our team. Payment options and instructions will be provided during the booking process.

We bring the journey together around you — coordinating accommodation, transportation, visas, and other arrangements so you have one team managing the details.

Message us on WhatsApp with your travel dates, number of travellers, who you're travelling with, and your preferences. We'll recommend suitable options for your journey.

Yes. Our team remains reachable on WhatsApp throughout your journey for assistance with your arrangements.

Cancellation terms depend on the hotels, airlines, transport providers, visas, and other services included in your booking. We'll provide the applicable terms before confirmation.